Contact Us & Information
Questions? Shoot us an email at: morenitazapoteca@gmail.com
Instagram: @morenitazapoteca
Shipping Information:
Estimated Shipping Times
Business Days: Monday-Saturday
United States: 2-8 business days
International: 8-12 business days
We will always do our best to meet shipping estimates, however, we cannot guarantee them. Actual shipping times will depend on shipping method you choose.
***We are not responsible for any damages incurred during shipping. Most carriers carry insurance of up to $100 dollars (depending on shipping option you select). If you feel you need additional insurance please reach out to us directly. We partner with either UPS or USPS to fulfill your orders. International orders will be fulfilled via DHL. We no longer offer UPS SurePost
SHOULD YOUR ITEM ARRIVED DAMAGED:
File a claim via pirateship (check if your tracking # has a pirateship logo)
https://support.pirateship.com/en/articles/1068439-how-do-i-file-an-insurance-claim
for USPS claims: https://www.usps.com/help/claims.htm
For UPS claims: https://support.pirateship.com/en/articles/9985696-how-do-i-file-an-insurance-claim-with-insureshield
We are here to offer as much support as we can with your claim.
IMPORTANT TO TAKE PICTURES IMMEDIATELY UPON OPENING IF ITEMS HAVE ARRIVED DAMAGED.
(Suggested picture angles)
1. A picture of the broken/fissured item with a portion still packed or with the shipping material around item and box.
2. a picture of the above with the shipping label visible in the background.